At Eight Moons we take our customer’s satisfaction very seriously and stand confidently behind each product we sell. At Eight Moons we want you to have only the very best experience with our premium hemp oil extract products. If you are not completely satisfied with any Eight Moons product simply return the product within 30 days of delivery for a full refund. Customers are responsible for return shipping costs except where the return is a result of an Eight Moons error, such as in the case of a defective or incorrect product. Eight Moons is happy to given an exchange for incorrect, damaged or a defective product at no additional cost to you. In order to request a refund send an email to support@eightmoonsnaturals.com.